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Customer Service

  • Shipping & Delivery

    If your order was placed before 2:00 pm EST Monday thru Friday it will be shipped the same day via USPS (United States Postal Service), all orders thereafter for that day will be shipped the next business day. If you order over a weekend your order will be shipped out the next business day except if that next business day is a holiday. With every order you will receive an e-mail confirmation along with the tracking number.

  • Delivery Status and Tracking Information

    Once you have placed an order with us, you can check on its status at any time by clicking on your tracking number that’s provided to you via the confirmation email. By doing that you will be directed to the USPS website tracking page where you will see your delivery status.

  • Returns & Replacements

    In order to receive a full refund of your item(s) we must receive the product back with the invoice within 30 days from the day of purchase. Once we receive your return we will provide a full inspection of the item(s), it must arrive undamaged and in saleable condition. Refunds will then be credited back to the card used to purchase the item, an email will also be provided to inform you of your refund. We do not refund shipping unless the item(s) we damaged.

  • Damaged Goods

    If your item(s) are damaged due to shipping or manufacturing we will replace the item(s) free of charge, the replacement item(s) will be sent to you once we receive the damaged item(s). If you need the item(s) replaced quickly please place a new order and once we receive the damaged order we will refund your credit card.

  • Canceling Your Order

    When canceling your order, it is very important that you e-mail us with your name and invoice number by 2:00pm EST stating your intent to cancel. If the order has been shipped please refuse the package from USPS (United States Postal Service) and they will send it back to us. Once we receive the canceled order we will refund your account in full.

  • Payment, Pricing & Promotions

    All product pricing is in $USD (U.S. Currency)

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